Most helpful review
New Reviewer

Manufacturer defective product

Hi, Purchased from EVINE on 8/24/2017, delivered to home 9/5/2017 a Paula Deen 1700W 5.3 Qt ceramic non stick XL Air-Fryer. I use this everyday and now the coating of the copper liner basket and where the baskets sits in coming off in many areas. I would like either a replacement of the item or my money back on the original paypal account it was paid with. I spoke with Rene at EVINE customer service 12/11/17 @ 12:43pm EST who stayed there is a one year manufacturer warranty. Please advise as to what you will be doing to correct the defective product. Response from customercare@***.net Hello Thank you for the email. There is a $13 shipping and handling fee for the chamber and basket. Shipping and handling is not covered under the warranty. We do not refund customers for this issue. Thank You and Happy Cooking! Your Customer Care Team. My response: Why wouldn’t that be covered since it hasn’t been a year I have owed it and the copper coating has come off? Why would I have to buy them when it should be replaced. If this is the case I would like to return for a refund. I received same response as prior one above from customercare@***.net You can not speak to anyone all done via email. Should not have to pay to replace the defective part when less than 6 mo old and have a year warranty.
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10 comments
#1715342

I purchased a Paula Deen Air Fryer 1/19/19 thru Evine I was using the air fryer and while in use the air fryer just cut off and never came back on, I would like a replacement because I have not had the air fryer 9 months so this is clearly a defective product.

#1636214

Need a nut for my Paula Deen 8.5 qt. air fryer.

I have the same problem as the guy who posted earlier.

If I can't find a "nut" for the fan that came loose. does anybody have parts so i could just get the fan?

#1636272
@PissedConsumer1636214

Good luck with that, I went to local true value to get things to fix mine because again, they don’t stand behind anything.

#1629612

Try to reach warranty give to me by Evine and not able to reach them l have bought a Paula Deen food processing that does not work from day one.

#1577528

I purchased Paula Deen xxx air fryer thinking if inside is stainless steel it should not be manufactured with prop 65 bpa- causes cancer & DEATH IN BIRDS As others: contacted allied by email & no response To me that means a yes Paula also owns a cockatoo bird ' I can't believe allied would let this IMPORTANT ISSUE slip past her Someone @ allied needs to give me an answer NOW AS I've waited a long time for this one If ANYONE knows ANYTHING RE this issue PLEASE REPLY TOonelilimp@***.com ASAP thanx a lot Imp & boo

#1428148

I received this as a gift that was purchased in August 2017 and I used in November. It is January 2018 and my coating is coming off the basket and the area where it sits. Did you ever get it resolved

#1428228
@PissedConsumer1428148

No, never heard from anyone. Terrible company.

#1449603
@Janvi Fke

Unfortunately u won’t. Her corporate secretary doesn’t seem to be concerned.

Mines comes on before setting timer. Safety concern, called and no return call.

Reaching out to Evine for manufacturers information. Let’s hope they are more concerned than her corporate office!

#1476028
@PissedConsumer1449603

Sorry to hear that, whine was just as bad, told me deal with manufacturer.

#1476022
@PissedConsumer1428148

My Paula deen air fryer is very disappointing. I have the copper and the finish in the front is marked and dull.

I told evine, they do not stand by their products. The more I use it there are 4 little dents in it. Customer service does nothing.

I will not shop evine, done with them. QVC is the best.

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ID
#1146403 Review #1146403 is a subjective opinion of poster.
Product
Paula Deen Air Fryer
Reason of review
Damaged or defective
New Reviewer

STILL NO PREPAID ADDRESS RETURN LABEL?

Evine - STILL NO PREPAID ADDRESS RETURN LABEL?
7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731 MAGGEE LITTMAN 7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731 Enclosed the invoice for a prepaid return refund label from Evine This was emailed to me ASAP already in my inbox at stars_over_texas@***.com while still on phone with Evine Rep? A prepaid return label was sent at the same day/date/time stating it could take 24 hours to be in my email. BUT, I still do not have the prepaid return label?. I CHECKED SPAM, ECT. Since then I have phoned Evine twice and both times they sent me another pre paid return label??? These two pre paid return labels have also NOT BEEN RECIEVED??? The last rep informed me they could NOT give me extra days for the return so I must return the items by July 29, 2019 otherwise I will not receive a refund??? I told the rep this was not my doing it is Evine's so why would my refund be denied? I AM ALMOST AGE 80 MY HEALTH IS BAD Iron Level 4% Hemoglobin Level Critically low. RECIEVING IRON INFUSION + BLOOD TRANSFUSIONS + Massive Heart Attack and 5 Stents. I only live on Social Security and my medical bills are crazy Medicare pays 80% I pay 20% +, food, rent I struggle every month so I NEED THIS REFUND for the 2 items I am returning item#314-836 Consult Beaute choice meal replacement = $83.99 + item # 313-035 Primo Beets $44.17 PYMT Method AMEX 2004 Items total = $118.18. Plz take care of this ASAP please. SUGGESTION? I could pay to return the 2 items and include the bill in the box then you can refund me the price of my mailing them to you? T Like hank you Maggee Littman. In the last few months my brother died and my sister died 8 weeks later. We were born in Liverpool, UK I am the only member of my UK family left my heart is shattered, God bless u Sad
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ID
#1593679 Review #1593679 is a subjective opinion of poster.
Pros
  • Love evine
Cons
  • Trouble recieving pre paid return label now 3 weeks
Reason of review
Return, Exchange or Cancellation Policy
Loss
$118
Preferred solution
Full refund
New Reviewer

Scam company

ok so Ordered a watch i received a box WITH OUT WATCH so why would I pay for it if I never received it. I spoke to my credit card complaint I disputed charge and I one the case.So why the *** is evine live hitting my credit report with hard inquiries. jeffrey simon (845) 499 ****
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ID
#1588490 Review #1588490 is a subjective opinion of poster.
Location
Montville, New Jersey
Cons
  • Scam
Reason of review
Problem with delivery
Preferred solution
TAKE OFF HARD INQUIRIES ON MY CREDIT REPORT
New Reviewer

No Shipping compensation on returns

I have bought many things for years with Evine but don’t recall having to send anything back if so there was not much expense. My recent experience in the last couple of days I bought 5 sets of sheet sets which totaled over $200. They were not the quality I expected upon delivery so I returned them with their shipping label through the postal service. It cost me $104.81 to send back. Ridiculous!!! If the products were worth it I would have just kept them. I then called Evine customer service to complain and they did not have much if any consolation but to make a note of the complaint. Their current policy of returns does not benefit the satisfaction of the valued customer. I am totally disappointed and am now banning them from my shopping list. Sincerely sad and bad business!!!
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ID
#1569684 Review #1569684 is a subjective opinion of poster.
Location
Eden Prairie, Minnesota
Cons
  • Staff - unfair credit policy
  • Does not have compensation for return shipping costs
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refused to refund returned item

I returned items at 30 day mark and they refused to refund the purchase. Beware that they need to receive the items into their warehouse 10 days before the 30 day mark or else they will NOT refund your money. Bad customer service. Will not be shopping there!!
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ID
#1563094 Review #1563094 is a subjective opinion of poster.
Cons
  • Customer service-worst experience ever
Reason of review
Return, Exchange or Cancellation Policy
Loss
$350
Junior Reviewer

Confused or what ,i,m putting a stop!

Evine - Confused or what ,i,m putting a stop!
Evine says the last payment they received was April?/ i made little v-pays on phone and next day it says evine got another 3 x bigger payment that I did not authorise and the lady on phone said,'somebody did it' I said" yeh ! you'll" I just got through paying what they said was overdue for may ,but someone named EVINE is taking V_pays out and they said it was Synchrony bank The tele number beside it,is same as always been! I,m still waiting on my V-pay schedule and today I got a email from Evine Synchrony ,accounts alert,to manage your account ,put in card # and I realised ,I pay my bill through the mail and did that payment I did over the phone that I did Friday, go to Synchrony Bank? I have never authorised any payment with this bank.We spoke about a over charge amount and i said I would mail it in,I still had to talk with Evine and that amount is on my bill statement! i mailed it in as usual! I have herd that if you answer any question with a yes,such as"did you purchase xxxxx,they can use that recording as a answer for authorization to take out of your account! Is this the case here,We will see about that! Could be bye bye to both Evine and their bank!
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ID
#1550490 Review #1550490 is a subjective opinion of poster.
Service
Evine Customer Care
Cons
  • Customer service
Reason of review
Deceiving me
Loss
$500
Preferred solution
Let my bank handle them!
Junior Reviewer

I am still confused,Why if may b-pays not paid were B-pays comming out May?in May

Evine - I am still confused,Why if may b-pays not paid were B-pays comming out May?in May
They told me they did not get no payments sense april,my visa had changed,they knew the last 4 digits! They had it on file when I got the credit card! They had me in 2 accounts! I just got through paying a past due bill they said was May,but V-pays were coming out in may,they said it was Synchrony bank,then why I got to pay Evine ,if Synchrony bank already got the V_pays? Are they double billing me?
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ID
#1549687 Review #1549687 is a subjective opinion of poster.
Service
Evine Customer Care
Reason of review
Taking money from bank account and saying they did not get the v-pays,must be some confusion or double dealingg!
Loss
$145
Preferred solution
Return my money that you already been getting out of my account!
Junior Reviewer

Did I make a mistake,am I going to have V-pays taking out by Synchrony Bank and evine now!

I found my U-pays were turned over to S bk. when evine C.S. told me that the bank was taking $ out, not them and it got switched back to Evine and I,m still waiting on my V-pay schedule! I wondered ,if this was taking care of or are they both going to be taking payments at same time for the months to come!
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ID
#1549407 Review #1549407 is a subjective opinion of poster.
Service
Evine Customer Care
Cons
  • Customer service and representation
Reason of review
Poor customer service
Loss
$50
Preferred solution
Put my value pays back on my Evine account,so I know when they are due!
Junior Reviewer

I ca'take thi nomore,they tell me an amount I mo. ago,now different amout and they said last time was april,but that,s not true ,they have been taking VPays this month and never sent the list!

Evine - I ca'take thi nomore,they tell me an amount I mo. ago,now different amout and they said last time was april,but that,s not true ,they have been taking VPays this month and never sent the list!
No way I can V-pays w/ no list up -coming payments! They had me in 2 V- pay accounts to start with and just this month I seen V pays coming out and the bank says they are Evine that's doing it! I do not know what to do! Evine says they are not and that lady was so rude interrupting me and it became an interruptive conversation back and forth! I can not under stand foreigners either,She sounded like IMan! I have !st page of latest statement!
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ID
#1546996 Review #1546996 is a subjective opinion of poster.
Service
Evine Customer Care
Cons
  • Quality and customer service rude
Reason of review
Problems with payment
Loss
$700
Preferred solution
Pay the V-pays to make at least that part go away!
Junior Reviewer

Confused and screwed again,I,m back,still complaining ,worser things happening!

Evine - Confused and screwed again,I,m back,still complaining ,worser things happening!
I got a lot going on,BP has been 208/110 the way things are going ,Evine can not screw a dead woman! I thought i was going to get gas for home,after paying off my checking account overdrafts for forgetting to put my lot rent in the memo and then evine emails me about value pays, I.m over due ,later i found to my surprise between 4-$600.00! I thought i was paying a credit card,which i pay every mo. on time,no,I owe past payments! It turns out that the time I had a value pay account I owed very little,when I opened a credit card with them! the lady said you can't have 2 accounts,want to close this out! "No I said, keep it the way it is,it was less confusing and I could not make the little payment,that is why I got a credit card,Bad thing to get! I broke a tablet at the time after that and someone was trying to activate the service w/freedom pop,BAD too! I canceled my debt. card ,let everyone know my new #,including EVINE,they had it when they got a few Vpays,and got another payment w/o my consent next day! I no longer trust them! i paid my lot rent,got no TV,just shopping networks anyway,BAD THING! I had no money in account for evine,they sent past due bill for Vpays,I intended to pay when i got it,until I found out that they can automatically deduct what is owed them when the money goes in my checking.I forgot to mention,They had me in 2 accounts,that is why the new # did not go on the old one,but no payments were coming out until I gave them permission for the little V-pays past due,so,they had my # then even tho they had it wrong,they knew the last digits when I asked them,if they knew the last digits! I,m no accountant and it's hard to keep up with all this and no one else is getting theirs either! I sent message to cancel the May payments sense they have been getting them already and I was mailing in June V-pays and I still can not get in my account to find out what Vpays I have ! I was told before on 1st time that they would e mail them and get it straight second time,cause all I could see before was 1st. acct.,now it says no V-pays ! I assume they turned it over to accounts by the message I got,WERe sorry you no longer want to use the V-pays option! I never said I wanted to cancel that out,I only wanted to make it simpler,for me this coming month with no surprises when I call my auto bank number to see what's happening! They are not doing their job! BAD BUSSINESS! The credit card was more than I expected it to be,now I got this V-pays dumpted on me! I like V-pays,I kept up with it ,they should of kept up with my card change and this would of not happened! This is just another lesson,I always said ,if you want to see it get done, make sure they do the job right! AGAIN! my advise,do not do the credit card,cause ,if you do it their way,you will pay! 3x or more at their rate! I learnend my lesson ,but it will take me forever to pay off because of the Vpays! I wonder ,if it was done on purpose to make it longer and harder to pay them back!
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ID
#1543931 Review #1543931 is a subjective opinion of poster.
Location
Christiansburg, Virginia
Service
Evine Customer Care
New Reviewer

Returning a damaged tv

Evine - Returning a damaged tv
Evine - Returning a damaged tv
Removed the TV frm the box went to turn it on and lines appeared across and down the left corner of the TV.
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ID
#1533006 Review #1533006 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Having to pay for shipping to have the damaged tv returned
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Outrageous shipping costs.

$18 to ship a small bottle of face cream, three small tubes of facial scrub, and a container of body cream. Separate orders that are placed each have a shipping charge. However, Evine puts all orders in one box and ships. Evine needs to take care of customers with a reduced shipping.
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1 comment
#1881423

With ShopHQ they never give a deal on Shipping. Wait!

Well, once free shipping on INVICTA Watches for a Week. Once. In all the years that they have been on Tv. Shipping charges are Outrageous.

!! HSN will give you free shipping on a Mattress and Box spring.

Btw, what is the BullDog Channel about? It's worse than Shop Hq!!

ID
#1521595 Review #1521595 is a subjective opinion of poster.
Pros
  • Active argan
Cons
  • Outrageous shipping costs
Reason of review
Poor customer service
Preferred solution
Be fair with shipping costs
New Reviewer

Fry pan don't work

Fry Pan ,don't work even after you sent new cord.
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ID
#1519432 Review #1519432 is a subjective opinion of poster.
Location
Kenton, Ohio

Worse host

Allison is very annoying as a host. I turn tv off when she is on air.
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ID
#1480094 Review #1480094 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Leading you wrong

They are selling Waterford Crystal and it’s made in Check Republic not Ireland as they lead you to believe its Irish . Marquis is not made in Ireland and has nothing to do with it. I bought a item and was shocked when I bought junk
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1 comment
#1891757

Yes I bought it on QVC it’s not Waterford of Ireland

ID
#1477897 Review #1477897 is a subjective opinion of poster.
New Reviewer

Rca tv. ????? Were is it

I purchased a refurbished 55 in. Tv. It took Evine 6 days to proccess the order. Now 6 days later they claim AIT their delivery company has the tv and will be calling. AIT said they do not have the tv. An that they sent emails about it to Evine but Evine has not returned the emails. All customer service says in emails that it can take 7 to 10 days for delivery for ATI to call to set up a delivery date. Hello AIT doesnt have the tv and your not responding to them. Evine gets a negative satisfaction rating. Cuztomer service should be completly revamp.
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ID
#1444935 Review #1444935 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

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