Evine
Evine Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Evine has 1.9 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Never again, Active argan, Getting packages.
Cons: Customer service, Did not solve my issue, Lack of help.Most users ask Evine for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Evine has 1.9 star rating based on 138 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Never again, Active argan, Getting packages.
Cons: Customer service, Did not solve my issue, Lack of help.Most users ask Evine for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
STILL NO PREPAID ADDRESS RETURN LABEL?
7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
MAGGEE LITTMAN 7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
Enclosed the invoice for a prepaid return refund label from Evine
This was emailed to me ASAP already in my inbox at stars_over_texas@***.com while still on phone with Evine Rep?
A prepaid return label was sent at the same day/date/time stating it could take 24 hours to be in my email. BUT, I still do not have the prepaid return label?.
I CHECKED SPAM, ECT. Since then I have phoned Evine twice and both times they sent me another pre paid return label??? These two pre paid return labels have also NOT BEEN RECIEVED??? The last rep informed me they could NOT give me extra days for the return so I must return the items by July 29, 2019 otherwise I will not receive a refund???
I told the rep this was not my doing it is Evine's so why would my refund be denied?
I AM ALMOST AGE 80 MY HEALTH IS BAD Iron Level 4% Hemoglobin Level Critically low. RECIEVING IRON INFUSION + BLOOD TRANSFUSIONS + Massive Heart Attack and 5 Stents. I only live on Social Security and my medical bills are crazy Medicare pays 80% I pay 20% +, food, rent I struggle every month so I NEED THIS REFUND for the 2 items I am returning item#314-836 Consult Beaute choice meal replacement = $83.99 + item # 313-035 Primo Beets $44.17 PYMT Method AMEX 2004 Items total = $118.18. Plz take care of this ASAP please.
SUGGESTION? I could pay to return the 2 items and include the bill in the box then you can refund me the price of my mailing them to you?
T hank you Maggee Littman.
In the last few months my brother died and my sister died 8 weeks later. We were born in Liverpool, UK I am the only member of my UK family left my heart is shattered, God bless u
- Love evine
- Trouble recieving pre paid return label now 3 weeks
Preferred solution: Full refund
Confused and screwed again,I,m back,still complaining ,worser things happening!
I got a lot going on,BP has been 208/110 the way things are going ,Evine can not screw a dead woman! I thought i was going to get gas for home,after paying off my checking account overdrafts for forgetting to put my lot rent in the memo and then evine emails me about value pays, I.m over due ,later i found to my surprise between 4-$600.00!
I thought i was paying a credit card,which i pay every mo. on time,no,I owe past payments! It turns out that the time I had a value pay account I owed very little,when I opened a credit card with them! the lady said you can't have 2 accounts,want to close this out!
"No I said, keep it the way it is,it was less confusing and I could not make the little payment,that is why I got a credit card,Bad thing to get! I broke a tablet at the time after that and someone was trying to activate the service w/freedom pop,BAD too! I canceled my debt. card ,let everyone know my new #,including EVINE,they had it when they got a few Vpays,and got another payment w/o my consent next day!
I no longer trust them! i paid my lot rent,got no TV,just shopping networks anyway,BAD THING! I had no money in account for evine,they sent past due bill for Vpays,I intended to pay when i got it,until I found out that they can automatically deduct what is owed them when the money goes in my checking.I forgot to mention,They had me in 2 accounts,that is why the new # did not go on the old one,but no payments were coming out until I gave them permission for the little V-pays past due,so,they had my # then even tho they had it wrong,they knew the last digits when I asked them,if they knew the last digits! I,m no accountant and it's hard to keep up with all this and no one else is getting theirs either!
I sent message to cancel the May payments sense they have been getting them already and I was mailing in June V-pays and I still can not get in my account to find out what Vpays I have ! I was told before on 1st time that they would e mail them and get it straight second time,cause all I could see before was 1st. acct.,now it says no V-pays ! I assume they turned it over to accounts by the message I got,WERe sorry you no longer want to use the V-pays option!
I never said I wanted to cancel that out,I only wanted to make it simpler,for me this coming month with no surprises when I call my auto bank number to see what's happening! They are not doing their job! BAD BUSSINESS! The credit card was more than I expected it to be,now I got this V-pays dumpted on me!
I like V-pays,I kept up with it ,they should of kept up with my card change and this would of not happened! This is just another lesson,I always said ,if you want to see it get done, make sure they do the job right! AGAIN! my advise,do not do the credit card,cause ,if you do it their way,you will pay!
3x or more at their rate!
I learnend my lesson ,but it will take me forever to pay off because of the Vpays! I wonder ,if it was done on purpose to make it longer and harder to pay them back!
Confused or what ,i,m putting a stop!
Evine says the last payment they received was April?/ i made little v-pays on phone and next day it says evine got another 3 x bigger payment that I did not authorise and the lady on phone said,'somebody did it' I said" yeh ! you'll" I just got through paying what they said was overdue for may ,but someone named EVINE is taking V_pays out and they said it was Synchrony bank The tele number beside it,is same as always been!
I,m still waiting on my V-pay schedule and today I got a email from Evine Synchrony ,accounts alert,to manage your account ,put in card # and I realised ,I pay my bill through the mail and did that payment I did over the phone that I did Friday, go to Synchrony Bank? I have never authorised any payment with this bank.We spoke about a over charge amount and i said I would mail it in,I still had to talk with Evine and that amount is on my bill statement! i mailed it in as usual! I have herd that if you answer any question with a yes,such as"did you purchase xxxxx,they can use that recording as a answer for authorization to take out of your account!
Is this the case here,We will see about that! Could be bye bye to both Evine and their bank!
- Customer service
Preferred solution: Let my bank handle them!
I am still confused,Why if may b-pays not paid were B-pays comming out May?in May
They told me they did not get no payments sense april,my visa had changed,they knew the last 4 digits! They had it on file when I got the credit card!
They had me in 2 accounts!
I just got through paying a past due bill they said was May,but V-pays were coming out in may,they said it was Synchrony bank,then why I got to pay Evine ,if Synchrony bank already got the V_pays? Are they double billing me?
Preferred solution: Return my money that you already been getting out of my account!
I ca'take thi nomore,they tell me an amount I mo. ago,now different amout and they said last time was april,but that,s not true ,they have been taking VPays this month and never sent the list!
No way I can V-pays w/ no list up -coming payments! They had me in 2 V- pay accounts to start with and just this month I seen V pays coming out and the bank says they are Evine that's doing it!
I do not know what to do! Evine says they are not and that lady was so rude interrupting me and it became an interruptive conversation back and forth!
I can not under stand foreigners either,She sounded like IMan! I have !st page of latest statement!
- Quality and customer service rude
Preferred solution: Pay the V-pays to make at least that part go away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Eden Prairie, MinnesotaNo Shipping compensation on returns
I have bought many things for years with Evine but don’t recall having to send anything back if so there was not much expense. My recent experience in the last couple of days I bought 5 sets of sheet sets which totaled over $200.
They were not the quality I expected upon delivery so I returned them with their shipping label through the postal service. It cost me $104.81 to send back. Ridiculous!!! If the products were worth it I would have just kept them.
I then called Evine customer service to complain and they did not have much if any consolation but to make a note of the complaint.
Their current policy of returns does not benefit the satisfaction of the valued customer. I am totally disappointed and am now banning them from my shopping list.
Sincerely sad and bad business!!!
- Does not have compensation for return shipping costs
- Staff - unfair credit policy
Preferred solution: Full refund
Returning a damaged tv
Removed the TV frm the box went to turn it on and lines appeared across and down the left corner of the TV.
- Having to pay for shipping to have the damaged tv returned
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to refund returned item
I returned items at 30 day mark and they refused to refund the purchase. Beware that they need to receive the items into their warehouse 10 days before the 30 day mark or else they will NOT refund your money.
Bad customer service.
Will not be shopping there!!
- Customer service-worst experience ever
Scam company
ok so Ordered a watch i received a box WITH OUT WATCH so why would I pay for it if I never received it. I spoke to my credit card complaint I disputed charge and I one the case.So why the *** is evine live hitting my credit report with hard inquiries. jeffrey simon (845) 499 ****
- Scam
Preferred solution: TAKE OFF HARD INQUIRIES ON MY CREDIT REPORT
Did I make a mistake,am I going to have V-pays taking out by Synchrony Bank and evine now!
I found my U-pays were turned over to S bk. when evine C.S.
told me that the bank was taking $ out, not them and it got switched back to Evine and I,m still waiting on my V-pay schedule! I wondered ,if this was taking care of or are they both going to be taking payments at same time for the months to come!
- Customer service and representation
Preferred solution: Put my value pays back on my Evine account,so I know when they are due!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutrageous shipping costs.
$18 to ship a small bottle of face cream, three small tubes of facial scrub, and a container of body cream. Separate orders that are placed each have a shipping charge.
However, Evine puts all orders in one box and ships. Evine needs to take care of customers with a reduced shipping.
- Active argan
- Outrageous shipping costs
Preferred solution: Be fair with shipping costs
Fry pan don't work
Fry Pan ,don't work even after you sent new cord.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeading you wrong
They are selling Waterford Crystal and it’s made in Check Republic not Ireland as they lead you to believe its Irish . Marquis is not made in Ireland and has nothing to do with it. I bought a item and was shocked when I bought junk
Rca tv. ????? Were is it
I purchased a refurbished 55 in. Tv.
It took Evine 6 days to proccess the order. Now 6 days later they claim AIT their delivery company has the tv and will be calling. AIT said they do not have the tv. An that they sent emails about it to Evine but Evine has not returned the emails.
All customer service says in emails that it can take 7 to 10 days for delivery for ATI to call to set up a delivery date.
Hello AIT doesnt have the tv and your not responding to them.
Evine gets a negative satisfaction rating. Cuztomer service should be completly revamp.
Worse host
Allison is very annoying as a host. I turn tv off when she is on air.
Worst Customer Service
I ordered the new Paula Deen air fryer. Skip was hosting and kept showing the web page during presentation showing if you spend $99 you get 20 percent off.
The air fryer was 139.99. I placed the order and applied Thanks 20 code. When my order was complete the 20 percent came off. Now it says it has shipped and the price is 139.99.
Called customer service. They claim the air fryer was not on the deal. Why was Skip telling us to use code.
Why did it show up at discounted price when I was finalizing my order. Going to refuse package.
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With ShopHQ they never give a deal on Shipping. Wait!
Well, once free shipping on INVICTA Watches for a Week. Once. In all the years that they have been on Tv. Shipping charges are Outrageous.
!! HSN will give you free shipping on a Mattress and Box spring.
Btw, what is the BullDog Channel about? It's worse than Shop Hq!!