Not resolved

I have had an account with and have been a good paying customer. I purchased two pairs of shoes from them that were European sizing.

My size was supposed to be for 5 1/2 - 6. When I received the first one, I wore it and I started realizing that I was getting back and knee pains. I called the company and they told me I could return them even though I had worn them. I never wore the other pair because of this and returned them and received credit.

However, at my expense I did return the worn shoes and they were sent back to me because the shoes were not able to be resold because they showed wear. I did not realize that Evine sold used merchandise and I told them that I was told I could return the shoes even though they were worn due to health problems from the shoes. They said that since the shoes could not be resold, I could not get credit.

Now, I am out $110 which hurts a Senior Citizen widow. I am paying off my bill to them and never order again.

Product or Service Mentioned: Shoes.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Aug 21, 2017.
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