Anonymous

Bad Evine Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Over a year ago, my credit card went to a chip. I had one value pay of $10 I was not aware of when my cc info changed. I called to order off evine and was told I was no longer able to use value pay. After many transfered calls and being on hold, I finally spoke to someone in the credit department. I was told that I couldn't have value pay because of this $10 balance. Keep in mind, I never received a letter, phone call, or bill regarding this balance. I was told to send in a $10 check and this would clear all matters up. I tried to order tonight on value pay and was told I was still not eligible. After speaking to a rude agent in the credit department, not only was he not helpful after I explained what happened a year ago.. he than went on to tell me I had to purchase 6 different times before my value pay was reinstated. I asked if he could transfer me to a supervisor and was rudely told they would say the same thing. So I hung up. I went back in to order something at full price and this guy suspended my account all together.
View full review
Reason of review:
Problems with payment
3 comments
Guest

Evine took my elderly mothers first payment and cancelled her order in the same day. She is still waiting for them to refund of her money. 8/2018

Guest

Don't want your ads

Guest

Don't want your ads

View more comments (2)
Anonymous

Do not buy watches from this company!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a Gucci watch a few weeks ago but when it arrived, I didn’t like the color of the face and I couldn’t wear it unless it was sized, so I wrapped it and returned it at my Cost ($37). When I called to find out why the credit hadn’t been issued, they said the note on my account said “it was returned in used condition with nicks on the bracelet etc” and they could not accept the return,It was being sent back to me”. whaatttt? These people are scammers, I have spent thousands of dollars over the years (including 2 other Gucci watches I bought as gifts) but I will never buy from them again. Qvc & Hsn are much better companies with quality customer service. BUYERS BEWARE!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Evine is a RIP off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
they treat u like dirt when you have a problem
View full review
Reason of review:
Poor customer service
Anonymous

No credibility, all they want is to get your money and screw

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Inspite of my multiples calls telling them i have not recieved the anuschka bag. They continue to charge my credit card. Then at the end when 40 days has passed they say they can't do anything because 40 days have passed.!!!!!!!!! They just want to screw people!!!!
View full review
Reason of review:
Poor customer service
Anonymous

Deceptive billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When the coast states that there is no interest on value pay if you pay the six payments etc. it is very misleading. If you use your eight line card to get those value pays you were actually build a synchrony bank who diss charge 27.9% interest. So in less you pay in full each month you will be paying interest on your purchases. They used Value pay/no interest/as a *** you make the purchase but in less you pay in full you’ll be paying a very high interest-rate from the synchrony bank that actually collects the payments. After my card is paid off I will never purchase another thing from this company
View full review
Reason of review:
Problems with payment
Anonymous

Bad customers service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ored a2piece was not received I asked for a replacement, was told that they allowed only25 days of losed or stolen articals..they turned my payment of of $19:00 56 to a collection agency. And I can't get the ezpay.I t a superior who stop me from buying or watching the show. I wouldn't recommend this company to any one.
View full review
Reason of review:
Order processing issue
Anonymous

Scammers!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered an anuschka bag august 2017 on 6 value payments. I have not recieved the merchandise as of febuary 2018. They contitue to chargemy account despite of the notice to them that i have not recieved the bag. They refuse to investigate, they refuse to take any responsibility with regards to the delivery methods of thier millions of products. All they care is to sell and get your money and send you to collections at no recourse if they dont get thier way. THEY DONT CARE AT CONSUMERS!!!
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Eden Prairie, Minnesota

Low life evine

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Low life evine
I writing this to let consumers know that Evine is a 3rd rate company. I purchased a hair removal kit that has Never worked. Because the host said it should be used at least three times to see results I didn’t think about returning it after using it a couple times. After using the product the third time I realized I had been duped. Please do not buy the Illuminage Beauty me hair removal kit, piece of garbage cost me $151.00.Needless to say I will never buy from Evine again....I understand why they are #3 with online shopping. The customer reps including the manager were callous and nonchalant about the item’s being inoperable.
View full review
Loss:
$151
Cons:
  • Did not solve my issue
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Worst ever

I had defected products and just wanted to exchange it for something else. It was over 30 days but when cream is defective it's not about 30 days. They didn't have the same product in stock, it was around Christmas time. I had the rudest man ever. He told me his name in the beginning, would not let me do an exchange, asked me if I wanted to do flex pay, I said what are you talking about you owe me around 80.00 worth of products. I said never mind I will call Beekman customer service for their help. I asked him for his name again because by the end of this horrible call I had forgotten. He said I already gave it to you once. Hate dealing with them. They might take a lesson from QVC customer service, they are the best. Beekman customer service rocked. They felt terrible about my experience with Evine. Beekman made up plus great service. Hate Evine customer service. They say this call may be recorded, I hope mine was and play it back during your next customer service meeting.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Nathaneal Gga
map-marker Eden Prairie, Minnesota

Orders are sent sure post, which means UPS, then to local Post Office, then left at door step, when anyone can pick up. this is what happened tomy $72.00 order!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
EVINE did not inform me of how pkg. would be delivered, if I want Insurance, warn me of possibly sending to safe delivery address. this is a condominium complex which has key lock mail and package boxes that were not used. SURE POST is a cheaper way of shipping, which I was not informed. I called EVINE to check on tracking, I found the customer service with lack of concern. I talk to then many times and they refused to make a report or send a form. It as my loss as package was never returned or located. EVINE SUCKS!
View full review
Loss:
$72
Pros:
  • Product on live tv
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Bowling Green, Kentucky

Called for coupons

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
the more I did what I was emailed the more evine sent me to other companys to bother me with their offers I still do not have any coupons and am so frustrated that I think we have to part ways Dont you hate it when companys take advantage of you and share your information. that is what evine does and holds you hostage if you want any information or to contact them What a rip off So, I started trying to just answer their email and get a coupon. I have never been given a coupon before. It frosts my cookies when they ask if I have a coupon when I am paying and have none. I know others have them By the time this journey today is done I am furious with evine
View full review
Pros:
  • When i get package
  • Getting packages
Cons:
  • Not having coupons
Reason of review:
other peeps have coupons
Anonymous

I did not received my order,l had to pay without getting a r

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
June5th,May 4th. Last year l reported what happen they said pay anyway. Now i. GETa letter from a collection agency for amount that is to be paid again. I am reporting to the Better Bussines Bureu. This company is not right for their customers.
View full review
Reason of review:
Order processing issue
Anonymous

Payments on shipping

I have 2 more payments on a return that did not fit. I owe them they kept my first payment and now I have 2 payments for shipping a return on surepost.They have lost my service
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Learned Something Very Important

Thank God I found this post. Saw an Evine Live inquiry on Equifax report. Got concerned with their recent hacking. Called Synchrony Bank since they manage their credit card and found out there was no account and no inquires by my name or Social Security number. The Synchrony rep said to call Evine because they do inquiries. Then I realized I made a purchase the day of the inquiry. Now reading this I remember the purchase was on Value Pay. Wow. I will stop doing business with them. All the money I have spent with them and having made value pays for years and all of a sudden a hard inquiry? Really? Good-bye Evine.
View full review
1 comment
Guest

The same thing just happened to me as well. I’m currently on hold with Evine CS to inquiry as to why they did a hard credit inquiry which as now negatively effected my credit report.

I also have previously ordered from them and have never seen this done before.

Won’t happen again. Goodby Evine-hello QVC!!!!

Cherese Rhj

No help in resolving my account, which is paid in full.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The worst company i ever had to deal with fir $7.48 which was paid back in August of 2017, they want let you talk to anyone to try and resolve it i have had it, i going to filed charges against them. Horrible you have loss a good customer CATHERINE KENDRICK
View full review
Reason of review:
Problems with payment